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QUESTION 1
Which of the following is the purpose of a KVM switch?
A. To allow the user to access multiple files
B. To allow the user to utilize multiple printers
C. To allow the user to connect to multiple networks
D. To allow the user to control multiple computers
Correct Answer: A
QUESTION 2
A user was working on several documents located at \\networkshare\ files and was able to save them before taking a break. The user returned and attempted to open the network path but then received the following error message: File location is invalid The user was also unable to access Internet sites. A technician began troubleshooting and was able to ping the file server by IP address. Which of the following issues was the user MOST likely experiencing?
A. The DNS server was unreachable.
B. The NTP server was not available.
C. The DHCP lease had expired.
D. The APIPA address was incorrect.
Correct Answer: A
QUESTION 3
A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure.
Which of the following should a technician do NEXT?
A. Check one of the RAID 1 disks for failure
B. Rebuild the RAID 1 disks for failure
C. Check one of the RAID 5 disks for failure
D. Rebuild the RAID 5 array
Correct Answer: C
QUESTION 4
A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.
Which of the following will not allow the server to recognize all of the memory installed at the same time?
A. The power supply is not supplying enough power for the memory.
B. The memory has too many ECC errors and is shutting down
C. The server is overheating when all of the memory is installed.
D. The server needs DDR4 memory, and DDR3 is installed.
Correct Answer: D
QUESTION 5
After a technician installs hardware and turns on a system the PC does not complete POST and only displays a black screen Which of the following should the technician try FIRST to fix the issue?
A. Flash the BIOS
B. Reimage the system
C. Reseat the memory
D. Change the boot order
Correct Answer: A
QUESTION 6
A user primed a report on a workgroup inkjet printer, but the pages have smeared Ink on them. Which of the following should a technician check FIRST to address this Issue?
A. if the print quality setting is set to best
B. If there is no debris In the paper path
C. If the correct media type is selected
D. If the print heads are calibrated
Correct Answer: B
QUESTION 7
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.
Which of the following BEST address the customer\’s concerns? (Choose two.)
A. Use the latest encryption standard on the wireless network and set a strong password.
B. Enable two-factor authentication for the IoT device\’s cloud account, if it is available.
C. Separate the IoT thermostat by segregating it in a DMZ network.
D. Disable wireless access on the thermostat to make it unshakable.
E. Upgrade the customer\’s router to the latest version to improve network security.
F. Upgrade the customer\’s wireless network encryption to WPA.
Correct Answer: AB
QUESTION 8
A technician is building a custom desktop and has loaded an OS through PXE boot The technician configures the OS, but the computer will not startup. Which of the following must be modified to allow the computer to startup?
A. Secure boot configurations
B. Internal connectors
C. Bootini file
D. Boot options
E. Front panel connections
Correct Answer: D
QUESTION 9
A user reports that when powering up a computer, only a blank screen appears, however, the computer functioned properly the day before. A technician looks at the computer and verifies the power light is on and the fans are working properly when powering on the computer. Which of the following is the MOST likely the cause of the issue?
A. CPU
B. PSU
C. FDD
D. SSD
Correct Answer: D
QUESTION 10
A technician just replaced the ink cartridges in an office inkjet printer; however, the printer still does not produce sufficient print quality. Which of the following should the technician try NEXT?
A. Buy a new printer.
B. Clean the heads.
C. Replace the maintenance kit.
D. Replace the heating element.
Correct Answer: C
QUESTION 11
A customer wants to upgrade a PC\’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.
Which of the following BEST meets these needs?
A. 3TB HDD
B. 50GB NAS
C. 500TB SAN
D. 512GB SSD
Correct Answer: A
QUESTION 12
A technician is setting up a BYOD smartphone to access corporate collaborative resources.
Which of the following will MOST likely be synchronized to the corporate network? (Choose two.)
A. Email
B. Calendar
C. Location data
D. E-books
E. Passwords
F. Applications
Correct Answer: AB
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